Cancelling my Glymm Box

If you read my blog often, you'll know I wasn't too pleased with my first Glymm box. However it seemed they signed me up for a reoccurring monthly subscription, not the single month that it looked like. My bad for not reading the fine print, but when the options are 1 month, 3 months, or 1 year. I assume the 1 month is just that. 1 month.

So I went to cancel my subscription. I figured it should be a simple thing like "de-activate my account" or "stop my Glymm subscription". Nope. Way more of a hassle than I thought it would be.

First I went to the site to see how I do it (which won't even load for me right now to take screen captures to show you). I went my account and searched EVERYWHERE!! Nothing. So I go to the FAQ, and there it is. The very last FAQ (which I doubt is hardly ever asked).

Turns out I have to email them and ask them to stop sending me boxes. Fine. I'll play your game Glymm. So I write my email.

"please cancel my Glymm Subscription. Thank you."

I get this.



Annoying. Please cancel my account. So I send again.

"Please cancel my Glymm Subscription. Thank you."

And I get this.



I don't find these emails cute. I don't find them professional. I really wish companies would avoid trying to be all cutesy on the internet. You're a business. You mislead me into thinking I was getting 1 month subscription, and turns out you're keeping my credit card on file to bill me $10 every month. I don't like it when places have my credit card on file.

Maybe I'm just being picky.

Customer Service = Brand Loyalty

I need to get off the topic of beauty for a moment and just talk about retail and customer service in general. This past weekend I went shopping at what I think to be a pretty fair sized mall in my area, and had the worst customer service experiences of my life. Simply due to the fact that EVERY store I went into I wasn't treated to my expectations.

I don't expect much. But a little customer service goes a long way. I'm more likely to spend $100 at a place with great customer service, than $2 at a place with shitty service.

Lets start with where I began. I walked into the mall through The Bay. The country's oldest shop, right? I see signs for Lancome's Gift with Purchase. I LOVE G with P. I'll buy whatever the minimum is just to get the free stuff. It's really worth it. Most of my favorite eyeshadow palettes were G with P. I look around at the counter, trying to remember what products Michelle Phan has used in a video I liked, since she's a Lancome spokes person. I found a mascara. PERFECT! They're about $40 and the G with P is for a purchase of $38 or more.