Customer Service = Brand Loyalty

I need to get off the topic of beauty for a moment and just talk about retail and customer service in general. This past weekend I went shopping at what I think to be a pretty fair sized mall in my area, and had the worst customer service experiences of my life. Simply due to the fact that EVERY store I went into I wasn't treated to my expectations.

I don't expect much. But a little customer service goes a long way. I'm more likely to spend $100 at a place with great customer service, than $2 at a place with shitty service.

Lets start with where I began. I walked into the mall through The Bay. The country's oldest shop, right? I see signs for Lancome's Gift with Purchase. I LOVE G with P. I'll buy whatever the minimum is just to get the free stuff. It's really worth it. Most of my favorite eyeshadow palettes were G with P. I look around at the counter, trying to remember what products Michelle Phan has used in a video I liked, since she's a Lancome spokes person. I found a mascara. PERFECT! They're about $40 and the G with P is for a purchase of $38 or more.